Wiggle Shack Return & Defective Item Policy​

At Wiggle Shack, your satisfaction matters deeply. Every item is crafted by hand, and natural variations in color, texture, and expression are part of their character. These pieces are not machine‑perfect — they are intentionally handmade, each with its own presence and personality.
 
Because of this, all sales are considered final.

Handmade Item Policy

  • Final Sale: Once an order has shipped, returns and cancellations are not accepted.
  • No Exchanges: Due to the handcrafted nature of our items, exchanges are not offered.
  • Expected Variations: Slight differences in appearance are normal and not considered defects.
  • Local Pickup: Please inspect your item at pickup. Once it leaves the premises, the sale is final.

Case‑by‑Case Returns

If you believe your item(s) has a significant issue, please contact me within 3 days of delivery with photos. Returns may be considered on a case‑by‑case basis for genuine concerns.

Quality Guarantee

If your item arrives damaged in transit, reach out within 3 days with photos so I can help resolve the issue.

Non‑Refundable Items

The following items are not eligible for refunds:

  • Personalized or custom orders
  • Items altered, worn, or damaged after delivery

Return Shipping & Insurance

If a return is approved, we recommend using USPS with insurance coverage to protect the value of your parcel. Wiggle Shack is not responsible for parcels lost or damaged in transit if insurance is not selected.

Refund & Defective Product Policy (Items Not Made by Me)

For products sold by Wiggle Shack but manufactured by another company, the following applies:

Refunds

We do not offer refunds for:

  • Buyer’s remorse
  • Fit issues
  • Color concerns
  • Changes of mind

However, if you believe the item is defective, we will work with the manufacturer to determine whether they will stand behind their product.

If the manufacturer officially deems the item defective:

A refund will be issued to your original payment method
Original shipping costs will be deducted from the refund
The buyer is responsible for all return shipping and insurance

All defect determinations are made case‑by‑case by the manufacturer. We will advocate for you, but approval is not guaranteed.

Eligibility Requirements for Defective Returns

To qualify for a defective return on items not made by me:

01

The item must be in original packaging and original condition

02

Proof of purchase is required

03

Items worn, used, altered, or damaged after delivery are not eligible

Approval of a defective return is determined solely by the manufacturer.

If returning by mail, the customer is responsible for all shipping and insurance

Thank You

Thank you for choosing Wiggle Shack. I’m honored to be part of your journey and committed to making your experience as smooth and supportive as possible.